Your Installer Left. We Take It From Here.

Yes. Taking over inherited and orphaned systems is exactly what this service is for. It usually happens after buying a home that came with a smart home already installed, or when the original installer stopped answering. We start with a free system assessment, where we look at every controller, keypad, touchscreen, camera, and network device, and tell you plainly what works, what does not, and what it will take to fix it. With your approval, your Control4 account is then moved to AVAS, so we can access the system, update it, and support it remotely. From there we fix what is broken, program the system around how you actually live, and hand you full documentation. You end up with a system that works, a team that knows it, and one number to call when you need help.

Your system keeps running, but without support every small problem turns into a big one. Updates stop, passwords get lost, and nobody knows how it was built. The good news is that the equipment does not belong to the old company. It belongs to you, and another certified dealer can take it over. We assess the system on site, work with you to transfer your Control4 account to AVAS, and recover access to the network and connected devices wherever possible. Then we bring everything up to our standard: current software, clean and labelled wiring, reliable networking, and programming that makes sense. Once the takeover is complete, you get documentation of the whole system and ongoing support from our team, so you are never stuck in this position again.

In most cases, yes. Having the original project file makes a takeover faster, so we always ask the previous installer for it when they can still be reached. When it is missing, we can rebuild the programming from what is actually installed in the home. We identify every device on site, confirm how it is connected, and recreate the rooms, scenes, schedules, and remotes you rely on. Rebuilding is often a good moment to fix the things that never worked right, like scenes that fire the wrong lights or buttons nobody uses. Before we start, you get a clear plan of what we will rebuild, what we recommend improving, and what the finished system will do, so there are no surprises along the way.

No. A takeover is not a sales pitch for a new system. Most of the equipment in a working smart home can be kept, and we treat reusing what you already own as the starting point. During the assessment we check every device and sort it into three groups: keep as it is, keep but update or reprogram, and replace because it is failing, unsupported, or holding the rest of the system back. You see that list before any work begins, with the reason behind every recommendation. Where something does need replacing, we explain the options and the order that makes sense, so you can fix the urgent problems first and plan the rest. The goal is a reliable system you can trust, not the biggest possible invoice.

Every AVAS takeover follows the same process. First, a free on site assessment of the whole system, including the rack, network, controllers, keypads, cameras, and audio. Second, access and accounts: we transfer your Control4 account to AVAS with your approval and recover or reset passwords so you own your system again. Third, the fix: updates, repairs, and programming rebuilt around how you live. Fourth, the cleanup: wiring dressed, labelled at both ends, and the rack organized so it runs cool and any technician can service it. Fifth, documentation handed to you, including an equipment list and a map of what connects where. Finally, ongoing support with remote help and a dedicated service line, so the system stays working long after we leave.

A service call fixes one problem. A takeover fixes the reason the problems keep coming back. If a single keypad stopped working in a system that is otherwise well built and documented, a service call is the right answer. If you are dealing with several issues at once, a missing installer, lost passwords, a tangled rack, or a system that has never worked quite right, patching one symptom at a time costs more in the long run. A takeover looks at the whole system, from the network and wiring to the programming and accounts, and rebuilds the foundation so it stays reliable. At the end you have documentation, a clean install, and a team that knows your home, which makes every future service call faster and simpler.